SHIPPING & RETURN

We ship everywhere around the world.

 

How much is shipping?


In Singapore, we provide free local delivery for the orders above $60; and we charge a flat rate $4.9 for the orders below $60. Self store pick up is available for free, please contact us to arrange pick up time.

Rest of the world, shipping cost is calculated based on the weight. You can contact us for a shipping quote to your location with the items you are interested to buy. The shipping price is not included your local country's consumption taxes if it is required by your local government's regulations upon receiving the goods. Hence, you have to bear the cost of  your local country's consumption taxes.

 

When will my purchase ship?

In-stock items typically ship out 1-2 business days after the order is placed. If it’s a pre-order, then on the estimated date specified on the product page.

 

How long will it take my package to arrive?

It takes about 1-3 days to delivery in Singapore. Other countries, the delivery takes between 3-30 business days depending on your location and shipping method you have selected as well as the product stock availability.

 

How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships.

 

What's your exchange & return policy?

We hope you’ll love your order, but if it isn’t quite right returning to us is easy. We accept exchange or refund for unused, unwashed items. The policy applies to regular priced items only and is valid within 30 days after purchase.

 

Customers are responsible for any shipping and/or handling costs when items are returned or exchanged unless it is due to products’ manufacturing faults.
 Non-returnable items include those purchased on sale, discount code orders and all accessories.

 

What shall I do if I want to exchange or return?

Simply contact us at supporrt@easven.com, we will assist you through the process.